Big row going on here. My wife bought a pair of shoes in May 2013 from Justfab online shoe sellers for £17.50. Since that date they’ve removed £35 a month from our credit card, unnoticed by me, I’m afraid I don’t check it as well as I should!
The amount taken is now £245.
They even took two lots of £35 in October!
They say she joined a VIP club when she bought the shoes, and this entitles her to a pair of shoes for £35 each month.
My wife called them. The respondent wouldn’t give their name. They won’t refund the money. They want her to take seven pairs of shoes. The call costs 10p a minute. She’s been on for thirty minutes already.
Nasty people. Crap shoes. They have taken on a battle with my wife. They are now wavering after they’ve been informed this is going onto a blog report. They’ve offered half.
No, shouts my wife. She’s an impressive battler and will not back down to criminals. She’s met hundreds in the Philippines and knows who to deal with low life scum. It’s a great conversation, hearing the little worms trying to hang on to the money and then they concede a little more, as she screams down the phone,’I want all my money – now’ about every five minutes.
A most impressive performance. They’re used to British people no doubt being all reasonable, and giving up when it’s so hard to get your money back. Not Shane! Phew the heat of her anger is scorching the phone.
They’re now saying they’ll do a full refund after thirty minutes of being told how grim they are. Except we have to call another number to get it. No doubt that number won’t even reply or will hold us for an hour. Let’s see.
Oh they’re only paying half. She’ll be on again tomorrow until she gets the lot. They’ve picked the wrong opponent I’m afraid. Now they’re saying,’they’re sorry’. If they aren’t sorry yet, they will be. I can assure you. My wife’s sense of injustice is well-honed by years of previous experience.
If you think we’re the only ones, take a look at the comments on their Facebook page. ‘Do Not Buy From This Site’ is advised by former clients. Blog comments below ask who owns this organisation. This is a worldwide scam involving millions of people. People are told their membership is cancelled on the phone, and the money’s just clocked off their credit cards again the next month.
The stench is terrible. Bank suggests we block the credit card. They’ve obviously come across these players before.