compensating errors cheaply keeps ‘care home’ profits rolling in

Greetings Tap,
Enclosed link to appalling story of an  elderly  lady, who was also suffering from dementia –  admitted to a nursing home for 2  weeks respite.
 I would like to add, that people admitted to nursing homes can (and do sometimes) refuse foods/ fluids, such is the nature of dementia/ being transferred to alien environment, with subsequent increase in confusion and fear. However, any Home has a duty of care  to manage and monitor this closely, with any evidence of deterioration in health, being acted upon swiftly.
However, no medical interventions were sought – which is clearly neglectful. 
The Nursing Home Owner did not accept liability however, instead settling an out of court sum of £25,000:
Gareth Nixon-Moss, director of County Care Homes, said: ‘The home has been cleared of any neglect by all the professional authorities and this matter was treated as a nuisance claim to avoid legal fees without accepting liability whatsoever.’

I would like to take this opportunity, to share with your readers, the role of the Care Quality Commission, which can be read in full,  on their website below:

In essence, they are an independent national  regulatory body, who have the powers to – fine, suspend admissions to nursing home, suspend or cancel the home’s registration.
In my experience, nursing home managers *quake in their boots* at the mere thought of relatives complaining  to theCare Quality Commission, as they also publish reports on the standards (including inspections) of  care/ nursing homes., which is then available for the public (including potential clients/ relatives) to see.
 Yes, it can and does, impact on ‘business’.
In the case of the poor lady in the article – her relatives complained to the Care Quality Commission, who then alerted the local County Council’s safeguarding  team.
The lady’s relative involved solicitors, whose involvement would seem to have resulted in the out of court financial settlement. 
Shazza  Rainbow
The Tap Blog is a collective of like-minded researchers and writers who’ve joined forces to distribute information and voice opinions avoided by the world’s media.

4 Responses to “compensating errors cheaply keeps ‘care home’ profits rolling in”

  1. Anonymous says:

    How about each individual care home being run as some kind of ‘care home co-operative’, where all the accounts and costs and records are available to the public and residents?

    The residents, or their families, could meet the costs – providing care at cost.

    If private companies were involved, they could be CONTROLLED by a board of family representatives and allowed to pocket 1, 2 or 3% for admin and running of the home. Or maybe private companies do not have to be involved at all.

    People should be in control of companies / corporations – not the other way around.

    The care homes could be run as charities – and therefore tax exempt. The board could employ people to oversee all aspects of the running of the home. No FAT profits for private companies! The family board members could also charge for their time / commitment.

    How did the old Alms Houses operate? There are still some around, in London where I live.

    Why shouldn’t residents and / or their families run these places?
    With each care home being run as an individual charity.


  2. Anonymous says:

    My experience if RQIA in Northern Ireland is that it works hand in glove with the care homes to minimise complaints. All friends looking out for one another

  3. Anonymous says:

    I had the “pleasure” to work with the {S}care Commission, another toothless, resource gobbling quango of Mr Tony B.Liars.

    Useless and full of Common Purpose drones, they had more interest in creating reams of paperwork and spent more time concentrating on service users finances than on any physical care.

    The time pandying to their obsession with triplicate report and form filling was to the detriment of input to the service users.

  4. Anonymous says:

    And now for something completely different..

    NONFICTION (e-books) week ending March 8, 2013:

    1. “Mere Christianity” by C.S. Lewis (HarperCollins)


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