Globe Telecom informed T-Mobile that I was roaming on my iPhone in the Philippines. I never ever reply to Globe’s texts as they are somewhat notorious in the Philippines, and I have direct personal experience of their dishonesty in former dealings. Roaming is a mug’s game with outrageous charges from T-Mobile, which are ten times what they are charged by Globe, which, in itself is extortionate. I kept the phone switched off for two months and it sat drained in my bag.
On return to Britain it wouldn’t activate so I called T-Mobile’s 150 to hear that a charge of over GBP4,000 had accumulated simply from passing over all my emails for two months, which number about twenty a day.
T-Mobile say that there is nothing they can do if Globe inform them that someone is roaming in the Philippines, whether they are or they are not. They have to take their phone partner’s charges at face value and pay them. I tried to explain that fraud is very common in the Philippines, and if someone is stupid enough to pay without any checks being made, they will be happy to deceive you in exactly the manner required.
I explained to T-Mobile that the communication from Globe they received as regards my account was fraudulent. Globe kept asking me for my name and confirmation of roaming, which, as I explained, I would never send, at least not in my right mind.
T-Mobile did agree to credit 90% of the Bill down to about GBP 400, which is still bloody cheek. I explained that they are now party to a fraud, and they are profiting from crime, but the call centre agent said there was nothing he could do. We all know how much shrift to expect from call centre agents.
He admitted that they have to accept whatever Globe says to T-Mobile, and refused to offer any back-up referral system to a phone user by email in future, or other check. In view of this refusal to accept any responsibility, I informed him that I would never deal with T-Mobile again, and assuming that all mobile phone companies operate similarly criminal operations, I will in future stick to pay as you go phones, and use the internet, which delivers everything I need anyway. In fact it’s better as you can use FaceTime now or Skype and see the people you talk to.
I also explained to T-Mobile’s agent that I would update my blog. I offered to send my earlier blogpost on the matter, but he refused to give me an email address to use. He said that T-Mobile are unwilling to receive emails other than on the terms on their website. Now I can see why.
Goodbye T Mobile. Goodbye contracts. Goodbye smartphones. What a bloody relief to make that decision. I never liked the things! How many more nasty tricks have they got up their sleeves? I don’t need to even think about it any more. They crept up on with us with gradual technological complications until they’ve become totally useless, and other technologies are much simpler and better. It takes a crime to confront you with the truth sometimes. Thank you, T-Mobile for making it so clear that we don’t need you. Lovely.