Incidentally as regards Travelscape, my wife contacted them during all this. We were being told by Travel Republic’s Customer Service Dept that our contract was with Travelscape, and they were only a website funnelling business to Travelscape (Expedia). She searched the contact details and emailed. She received an email back from this address –
It said only five words. ‘You have the wrong company.’
She replied querying the details of why etc, and received again ‘You have the wrong company.’
That was it. Nothing more to say. Not even a sign off.
I guess Travelscape are ready to receive claims from dissatisfied Travel Republic clients, and have barbed wire, trenches and machine gun emplacements all ready for anyone coming across to beg for help and get their money back. As Travel Republic in turn use Travelscape as their get out clause, saying they can’t refund money as the client’s contract is in fact with Travelscape, you can imagine how easy that was going to be, judging by Jeanne’s reaction, whoever Jeanne happens to be. No surname provided.
These people seem not like companies looking after valued clients, but like sharks in the water, readying to eat you alive. Customer service awards? They clearly mean absolutely nothing at all. Like all the other promises and advertising you hear. Avoid these people at all costs is my advice. They think you are an inferior being worthy of throwing to the sharks, once they’ve got your cash.
The expanse of blue water in the Travel Republic summer sale poster is full of teeth waiting to devour you.
Why is there the need to divide the legal relationship from the selling relationship anyway? It seems unnecessarily complicated. Or is it a convenient way of making it almost impossible to claim against the holiday seller when things go wrong, as they did for us? The shocking email from Travel Republic, penned by Allan Still, was quite clear. We would get no money back, and we had to communicate with Travelscape. Travelscape refused to communicate. Period.
Luckily we found a way round all this. But others should take warning from our experiences. There are some nasty holes to fall into here, and not all of the seem entirely accidental.
More confusion. Jeanne really does work for a different Travelscape, based in the UK but not connected!!! Travelscape LLC as in Expedia is based in the USA!!!
How would we be able to have claimed from them, I wonder? Hire US attorneys at $2000 an hour!!!
How could such a dumb situation come into being?
Google search –
firstname.lastname@example.org … Please note that we are not connected to Travelscape LLC based in the USA. We believe that you should contact Expedia if your enquiry is with Travelscape LLC whether your booking originates from the USA …
Thanks for that info, Bolae. Very helpful. But even worse for claimants to have to go the USA to try and get their money back once Travel Republic have washed their hands of you.
How could copyright and business names lawyers of a worldwide website like Travelscape/Expedia permit another business with the same name, but entirely separate, to become operational in the UK. Expedia is Microsoft right? Surely they don’t leave things like this to chance, and have lawyers and register their business names worldwide. Either way what chance do UK clients have once you fall foul of this tangled web?