|34. Your Information|
|We will not disclose Customer Information to anyone, other than where: |
• we are legally required to disclose;
• we have a public duty to disclose;
• our, or a third party’s, legitimate business purposes require disclosure;
• the disclosure is made with your consent; or
• it is disclosed as set out in this section
|Collection of customer information|
|34.1. Members of the HSBC Group may collect, use and share Customer Information (including information about you, your transactions, your use of our products and services, and your relationships with the HSBC Group). Customer Information may be; |
• requested by members of the HSBC Group or on their behalf;
• collected from you directly, from someone acting on your behalf, or from anywhere else eg, credit reference
• combined with other information available to members of the HSBC Group.
|Use of customer information|
|34.2. We will process, transfer and disclose Customer Information to: |
• provide you with Services;
• deal with any of your transactions;
• meet Compliance Obligations
• perform Financial Crime Risk Management Activity;
• collect any money you owe us;
• perform credit checks and obtain or provide credit references;
• enforce or defend the rights of a member of the HSBC Group;
• meet the internal operational requirements of members of the HSBC Group (including, for example,
product development, insurance, audit and credit and risk management);
• manage our relationship with you (including marketing and marketing research if you agree to them); and
•  verify your identity.
|Sharing customer information|
|34.3. When we use Customer Information as set out above, we may transfer and disclose it as follows: |
• to any member of the HSBC Group and anybody who provides services to them or their agents;
• to any Authorities;
• to persons acting on your behalf, payment recipients, beneficiaries, account nominees, intermediary,
correspondent and agent banks, clearing houses and clearing or settlement systems;
• to other financial institutions, fraud prevention agencies, trade associations, credit reference agencies and
debt recovery agents;
• to any introducing broker whom we provide instructions or referrals, or from whom we receive them;
• to any third party in connection with any reorganisation, sale or acquisition of any HSBC Group member’s
• to any third parties we use to provide banking and card services to you; and
• to third parties for marketing purposes where you have consented to marketing.
|The above Recipients may also use, transfer and disclose Customer Information for the same purposes and they may be in countries where data protection laws do not provide the same level of protection as in the UK. However, whether it is processed in the UK or overseas, Customer Information will be protected by a strict code of secrecy and security which all members of the HSBC Group, their staff and third parties are subject to.|
|34.4 Your responsibilities|
|• You must tell us in writing about any changes to Customer Information provided to any member of the HSBC |
Group within 30 days of the change.
• You must promptly provide any Customer Information requested by any member of the HSBC Group.
• Before you provide any Personal Data or Tax Information about a Connected Person to a member of the
Some countries’ tax laws may apply to you even if you do not live
|34.6. What happens if you don’t meet your responsibilities?|
|If you: |
• do not promptly respond to our requests for Customer Information; or
• do not agree that we can disclose, transfer or process Customer Information in accordance with this ‘Your
Information’ section (other than for marketing or market research purposes); or
• if a member of the HSBC Group suspects Financial Crime; then we may:
• be unable to provide all or part of the Services to you and can end our entire relationship with you;
• take necessary steps for any member of the HSBC Group to meet the Compliance Obligations; and/or
• block or close your account(s). If you do not give us Tax Information about you or a Connected Person when
we request it, we may make our own decision about your tax status. This may result in us reporting you to a
Tax Authority, withholding any amounts from products or services you have with us and paying those to the
appropriate Tax Authority.
|34.7 Accessing your information|
|You can make a written request for a copy of certain personal records we hold about you. The current fee is £10.00 per request from each individual.|
|34.8 Actions we take to prevent financial crime|
|Members of the HSBC Group may carry out Financial Crime Risk Management Activity. Exceptionally this may result in members of the HSBC Group delaying or refusing either to process a payment or your instructions, or to provide all or part of any Services to you. |
No member of HSBC Group shall be responsible to you or any third party for any loss incurred as a result of any member of the HSBC Group carrying out Financial Crime Risk Management Activity.
|34.9. Credit reference and fraud prevention agencies|
|We may share information with credit reference agencies: |
• If you apply for a current account or credit, we may use details of your credit history to assess your ability to
meet financial commitments.
• About how you manage any current accounts or borrowing from us.
• If we make demand for repayment of a debt and you do not repay the amount owing, or make and keep to
acceptable repayment proposals within 28 days (provided there is not a genuine dispute about the amount
you owe). This may affect your ability to obtain further credit. Credit reference agencies record details which
will form part of your credit history regardless of whether you proceed with your application for an account or
borrowing. If you make several applications within a short period of time this may temporarily affect your
ability to obtain credit. If you make a joint application for a current account or credit, an association linking
your financial records with those of the other joint applicant(s) will be created by credit reference agencies.
The credit history of your ‘associates’ may be taken into consideration in any future application for credit.
This association will remain in place until you file a ‘notice of disassociation’ with credit reference agencies.
More information is set out in our leaflet “Credit Scoring, Credit Reference and Fraud Prevention Agencies”
available on our website, from branches or by calling 0800 587 7008 (textphone 0800 028 3516). Please
also call this number if you want details of the credit reference and fraud prevention agencies we use. Lines
are open 8.30pm to 6pm Monday to Friday, excluding public holidays.
|34.10. Information we may store on your computer|
|When you use any device to access HSBC Group websites, information may be stored and accessed on your device: |
• to improve your experience;
• to improve the functionality security and performance of those websites;
• to provide you with marketing;
• to provide us with information about how those websites are used and how you arrive at those websites;
• to ensure that marketing information displayed to you when you use HSBC Group websites is more likely to
be relevant and of interest to you.
|34.11. Other ways we can use your information|
|To ensure that we carry out your instructions accurately, to help us improve our service and in the interests of security, we may monitor and/or record your communications with us such as telephone calls and conversations in branches. In the interests of security and preventing crime we may use closed-circuit TV in and around our premises for the monitoring and collection of sound and/or visual images. All recordings remain our sole property.|
|We may make and keep copies of identification evidence that you provide.|
|If you change your mind about receiving marketing information or about participating in market research you should tell us.|
|This clause 34 will continue to apply even if this agreement is ended by you or us.|
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