They told us our ‘account’, which we never opened, was closed, an account which they decided to withdraw £35 a month from our credit card. They got away with seven withdrawals before we noticed totalling £210. My wife had bought a pair of shoes for £17.50 last May.
We called them after a bank notification of the fraud, and they told us after much argument that we would get a full refund. That was the first lie. By their own admission in a later call, they only sent a part of the money, which has yet to be confirmed by the bank.
Not only did they not fully reimburse as promised, they then tried to take another £35 again in December in addition, after saying they had closed the account.
Thankfully our bank spotted the attempt and blocked it.
They are not only thieves taking money from peoples’ credit cards as they wish, it appears.
They are liars.
Beware! I would strongly recommend you don’t buy anything from these people.
Don’t trust them.
They won’t give their names on the phone.
Our credit card has had to be suspended as the only way to stop these payments. It’s a total nightmare. Our travel insurance is affected as we can’t buy airline tickets using the card. These people advertise on TV, on Yahoo, operate in numerous western countries, yet are deliberately and purposefully dislocating the trust on which the economic system runs. Who owns this business? What kind of people want to destroy the financial system? It’s very odd.
I was left holding by the operative we were speaking to. She put the call on hold, and didn’t return for seven minutes. I rang off.
This is a worldwide scam, affecting millions of people.
TAP – you need to check a box not to make a payment each month in the VIP service which is automatic when you purchase anything, and the box is very small so no one notices it, or knows what has happened to them.
Nice they call it VIP. It means ‘victim in play’.
You can avoid a monthly payment by clicking a box each month before the 5th apparently, but you need a password, which they never sent to us – of course.
They told us that our account was closed in any case, during our last phone call. This time they say we have to go online and click skip every month so we don’t need to make any payment. It appears there is no way out of this slippery relationship. There is no postal address on their UK website, so how do we send a letter of confirmation even?
Their Facebook page is covered with complaints and very little else.