High Tech Bullying From Pitney Bowes Software

Capita, the private company contracted by the BBC to run and enforce the authoritarian TV License system, will soon be using “customer behavioural insight” as it adopts a host of new software packages for its databases in July, according to a Press Release issued this week.
Renowned for its door to door harassment of citzens and threating legal style letters, Capita have selectedPitney Bowes Software to provide location intelligence and analytics solutions, to more effectively extract revenue for the people of the UK.
Capita will re-engineer the current service delivery model and aims to harness advances in technology and analytics to increase the TV Licensing revenues collected, while also reducing the current servicing costs. Capita has chosen a number of PBS solutions: MapInfo Pro, MapInfo Spatial Server, Portrait Explorer and Portrait Miner to deliver three key benefits:
– Understanding and targeting the right customers with the most appropriate payment plans through more relevant, engaging and timely communications

– Through propensity modeling, to target customers most likely to switch channel to web self-service

– Optimising field service operations through the use of location intelligence and customer behavioural insight, to develop routing and visit prioritization
In action this will likely mean warning letters are issued quicker, tailor made advertising gumph sent to those based on age/location, and the targeting of those deemed more vulnerable or likely to crack under enforcement visits before those who know their rights.
Regardless of whether you have or don’t have a TV, or have and don’t have a TV License, UK citizens aren’t obliged under any law to engage or divulge any information to the BBC or Capita, and are not required to allow enforcement officers entry in to a property regardless of what they claim at the doorstep. If you do not wish to be hassled, the time tested method is to simply ignore the doorbell and bin the letters.
T.Stokes. (from wide shut.com)

JULIA writes –

The last time a TV inspector called, I wasn’t in, but my teenage daughter unwittingly let him in to snoop around. I think that’s pretty sick that he took that opportunity, and didn’t wait for the householder to be in, I.e. me. I guess they look official, and that’s enough for most people.
It feels like a criminal offence to not have a tele, the way I have been treated over the years.  

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One Response to “High Tech Bullying From Pitney Bowes Software”

  1. Julia says:

    The last time a TV inspector called, I wasn’t in, but my teenage daughter unwittingly let him in to snoop around. I think that’s pretty sick that he took that opportunity, and didn’t wait for the householder to be in, I.e. me. I guess they look official, and that’s enough for most people.
    It feels like a criminal offence to not have a tele, the way I have been treated over the years.

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